FREQUENTLY ASKED QUESTIONS

What is eyelash extension?

Eyelash extension is a service that provides length and thickness to your own natural lashes. They are single strand of lashes made to replicate natural eyelash.  These are applied to each individual natural lash using medical grade bonding agent. Whether you are wanting a natural everyday look or that perfect make up ready look, lash extensions is perfect for every occasion! We do not use strips, clusters or pre-made extensions. 

Will eyelash extension damage my natural lashes?

Nope. When eyelash extensions are properly applied, they will not damage your natural lashes. Your natural lashes are constantly shedding and cycling back therefore extensions should simply fall off with yours. Lash extensions only become harmful when our technician apply extensions that are too long or thick for your natural lashes.

What is the difference between the Classic lashes and Volume lashes?

Classic is a traditional method where 1 lash extensions is applied to 1 natural lash. Classic lashes are perfect for clients who already have many lashes but want to add more length or for clients who simply just want a natural mascara look. 

Volume lashes is a method where 3 or more lash extensions are applied to 1 natural eyelash, using very fine lashes. This technique is when the lash artist create hand made fans prior to applying to the client's natural lash.

We must not forget about the diameter in both of these sets. In a tradition Classic lash set 0.15mm - 0.20mm are used depending on your natural lash condition, whereas in a Russian Volume set 0.05mm - 0.7mm are used. As super fine lash extensions are used more extensions can be applied to the natural lashes. This is very much our most popular service, perfect for all clients. Especially those who not have many lashes, have sparse lashes or those simply wanting more volume. 

These are not clusters! Cluster lashes are pre-made fans with 2-6 (or more) synthetic fibers bound together at the base. 

These are heavy, not customizable and are damaging to the natural lashes if on long period of time. 

What kind of lash extension do you use?

We use professional quality weightless silk and mink lashes

Do you touch up / fill on lash extension from another salon?

Unfortunately No.  If you are coming from another salon, you will need to book a removal, following a new set. as every salon use different products and different skills. We do not work on other people's work.

 

How long do eyelash extension last?

Most eyelash extension adhesives have a bond time of anywhere from 1-5 weeks. All hair on your body follows a specific growth cycle. Due to each individual eyelash being in its own growth cycle, it is expected that your natural eyelashes will shed 2 - 5 per day, which is why an infill is recommended every 2-3 weeks. However, lasting is also determined by how well you care for your lash extensions.

 

How long does the process take? 

The initial application process for lash extensions take approximately 0.5 hours - 2hours depending on the set client's decide to go for. 

After you lie comfortably on a massage table with both eyes closed, an under eye gel pad will be placed to protect your lower lashes during the application.

What do I need to do prior to my eyelash appointment?

Please ensure all traces of eye make-up is removed with an oil-free cleanser prior to your appointment.

Please avoid using an eyelash curler on your lashes on the day of your appointment. Avoid any caffeine (coffee, tea, etc) or caffeinated drinks as you need to be calm and cannot open your eyes for the time of your application.

You cannot get your eye area wet for 24 hours after the application, it may be a good idea to gym, shower or wash your hair beforehand. 

 

Can I have eyelash extension during pregnancy?

Yes you can! However, there are a few things you need to consider before deciding if lash extension is suitable for you: 

1. You will need to lie flat on your back for more than an hour (depending on the lash set you are getting) which most pregnant ladies will find uncomfortable. 

2. There will be changes in hormones, which may cause you to be hypersensitive to things you’ve never had a problem with before.

3, This will also affect retention of your lash extensions. 

What is the Cancellation or Rescheduling Policy? 

We require a $40 NON-REFUNDABLE deposit for the first 3 appointment with us.

In situation where you must cancel / reschedule your appointment please advise 24 hours prior to your appointment. As appointments are especially reserved for you! Changes or cancellations made after the 24 hours are subject to a charge for each service.

What happen if you are running late?

Please advise us asap! If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Please note arriving 15 minutes after your appointment will be considered a NO-SHOW and you will be charged 50% of the service made. As a courtesy to your lash artist and other clients, please be on time.

Do I need to book prior to my appointment? 

Yes most certainly! We work by appointment only. If you would like to schedule an appointment, please book online or contact 0211924440.

What is the purpose of lash shampoo? 

Cleaning your lashes regularly is extremely important while having lash extensions because it removes bacteria and other impurities stopping them from living and growing in your lashes. This could be from built up of make up, or just simply germ exposure. Lash shampoo helps keeping your lashes clean and healthy as well as prolonging the life of your lash extension. You can purchase this lash shampoo kit (incl lash shampoo cleanser, cleansing brush and lash wand) from us for $30. 

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Opening Hours

Sunday & Monday : CLOSED

Tuesday : 10am - 6pm

Wednesday : 11am - 6pm

Thursday : 11am- 8pm

Friday :10am - 8pm

Saturday :10am - 6pm

Sundays are open by appointments only

Contact Us

(Entry on Auburn St) 66 Anzac St, Takapuna

0211924440

info@lashesbyhayley.com

www.lashesbyhayley.com